solutions
AI Workflow Assessment & Roadmap
We evaluate how work gets done today across people, process, and tools to identify the best opportunities for AI. Using a CX/UX lens, we map real user journeys for customers and employees, uncover friction points, and deliver a prioritized roadmap you can act on.
Includes
- Discovery + research: stakeholder interviews, customer/employee insights, current-state workflow mapping
- Journey + process clarity: journey maps, service blueprints, handoff and bottleneck analysis
- AI opportunity identification: where AI can reduce effort, speed up cycles, and improve quality
- Prioritization + planning: quick wins vs long-term plays, ROI assumptions, 30/60/90-day plan
- Experience success metrics: task success, time saved, reduced rework, better CX/EX outcomes
Outcomes:
A clear, practical roadmap grounded in real user needs, so you know what to implement first, why it matters, and how you’ll measure success.